How we are different - not just different, but better... 

 

    -Integrity - Availability - Loyalty - Stability - Trust...

 

• No "Salesmen" - in most cases, the installing / maintaining personnel (technician) and the "sales person" is the same person - the person that sells it (represents the product and its capabilities beforehand), is the same person that makes it work afterward.
   
• Other Vendor (and Client) Restraint - We often "quash" or reign in tech projects, advising clients of the "minuses" as well as the pluses - why they might not proceed with a technology project - as much as we work to facilitate projects.
   
• No blind faith in technology - we like to hold a realistic view of technology - what will actually work (really, in the real world) - some technology is 'style over substance' - some technology is appropriate for some and not for others - we don’t have a 'one size fits all' approach. Technology is often very powerful; there is a seldom a reason it needs to be force-fed.
   
• Availability - we build close relationships, over time, and are generally available on a 24 x 7 as-needed basis - via email, cell phone or home phone. Urgent situations are unforeseen; we have a history of responding to our clients on an immediate and a proactive 'always in our minds' basis. e.g.- emergencies, system protection in Flood, or Fire.
   
• Loyalty - We represent you, the client, not the manufacturer. It is the client - our neighbors and friends - that we have the true relationship with, not the vendor. We offer ourselves as your advocate in getting vendors to perform, respond and get your systems performing as they should.
   
• Stability - we have a long-held presence in the community - 80+ years - 3rd generation ownership - 30 years in the computer business. And we have a commercial operation; God bless the sole proprietor, but technology is not an area where a 'one man brand' is a resource to rely on for the lifeblood of one's business.
   
• Trust - Business on a handshake - we build a mutual relationship of trust, and never take that for granted.
   
• Comprehensive - We will work to cover as many bases (of technology) as we can and you want us to - to serve as a single point of contact for your systems and technology. We work to document your systems, software & technology - an area often overlooked.
   
• We protect the lifeblood of your business - A professional approach and dogged determination to protect the lifeblood technology or your business and long-term interests of the ownership. There is 'always' some degree to which you can protect your data and infrastructure more - we work with you to scale the level of protection to one that is appropriate and reasonable for you.
   
• Work ethic - get on the job, get to work - if there are two (or more) things that can be done at the same time, productively, efficiently and conscientiously, then we do it that way.
   
• An uncommon sense of urgency - others seem to like to have an artificial backlog of work, getting to you days or weeks later. we like to get on with things - unless there's a reason to schedule an activity for later, or another reason for delay out of our control (supplier, shipping) - we like to jump on the job and get the issue solved, "now" - we do our absolute best to do things "immediately" - not just same-day, but in many cases same-hour.
   
• An appreciation for the work that you and your business does - the business you are in, and the productivity you need to maintain - if a given IT operation done during business hours is going to bring your operation to a halt, we only even consider doing that with your input and consent - usually suggestion to complete such work during weekends or off hours to keep your operation up and running. Downtime is expensive to your business; and we do not tolerate it.  

 

 

"Your Technology Partner"

 

An example of our difference...

(Client/Vendor Restraint)

A service provider for various public licenses had been doing business with Harry’s over 10 years.   Because of the specialized media (tear resistant paper, difficult to duplicate the licenses), the print jobs require a straight paper path, and  require a regular regimen of thorough cleaning.

In hopes of finding (better) replacements for their printers, they asked us to look for options. While we found a few options, they weren’t significantly better than the printers they already have.  Rather than (predictably) merely suggesting that they buy new printers, we recommended keeping the existing printers, as the service interval for the new printers would be no different than the current ones. 

They thanked us for the advice, and followed our suggestion.  In the meantime, we’ll be in search for a model of printer that is truly, better for their application.

SCI